TERMS AND CONDITIONS

          Please make sure you familiarise yourself with the following points:

          Limitation of Liability and Disclaimer of Warranties

    The information published on this Web site may be incomplete or include inaccuracies or typographical error. Air-India does not represent or warrant that access to the Web site will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on this Web site.

    AIR-INDIA LTD makes no representations about the suitability of the information, products, and services contained on this Web site for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. AIR-INDIA LTD hereby disclaims all warranties and conditions with regard to the information, products, and services, (other than carriage by air), including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

    IN NO EVENT SHALL AIR-INDIA LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES (OTHER THAN CARRIAGE BY AIR) OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

    ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEB SITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE OF THE RELEVANT CARRIER AND MAY ALSO BE SUBJECT TO THE WARSAW CONVENTION, WHICH MAY LIMIT THE CARRIER'S LIABILITY IN CERTAIN CIRCUMSTANCES. YOU SHOULD REFER TO THE NOTE ON CONDITIONS OF CARRIAGE SET OUT BELOW

  1. Online Bookings
  2. The Air-India online booking system is currently available only for flights operated by Air India .

    You can book online for upto four adults, two children and two infants per booking. The bookings can be made in First, Business and Economy Classes on Air-India services only subject to seats being available.

    For bookings within 72 hours of departure cannot be made through our Web site. Please contact the nearest Air-India office or your travel agent for any assistance.

    For journeys commencing in India where bookings are made 72 hours prior to departure, tickets will be delivered to the specified delivery address by courrier. For journeys commencing in USA where bookings are made 7 days prior to departure, tickets will be courriered to your credit card billing address in USA. In both the cases you can choose to collect the tickets from the respective airports prior to departure.

    You are responsible for the correctness of the age of children and infants booked by you online. An infant is one who has not yet reached his/her second birthday on the date of commencement of journey while a child is one who has reached his/her second birthday but not yet reached his/her twelfth birthday on the date of commencement of journey.

    User in his own interest is requested to confirm this information from the nearest Air-India office or his travel agent in case of any doubts.

  3. Modifications and Refunds
  4. Once an online booking is made, you will not be able to make modifications to it or cancel it online. You will have to contact the nearest Air-India office for any re-booking, re-routing, or cancellation of your ticket. Refund will only be processed against physical production of the ticket and the amount due after deducting the applicable charges will be credited back to the Credit Card Company.

  5. Credit Card
  6. Payment for online booking is accepted only by Credit Card. We accept all major Credit Cards. The Credit Card holder must be the first traveler. The Credit Card holder must carry the credit card at the time of travel, as it may be required for verification at the airport.

  7. Personal Profile and Registration
  8. You can make online booking without registration if you are a Maharaja Club Member, Leading Edge Club Member, or a Flying Returns Member, if you have earlier registered as an online user. First time users will need to register and, a user ID will be allotted to you, which can be used in all future transactions. Your personal profile such as address, contact numbers and personal preference details will be stored in your personal profile form. This will help us in providing you with our optimum service and save your time for future enquiries and bookings. Your user ID and password are confidential and should not be revealed to any person to prevent its misuse.

  9. Age and Responsibility
  10. You represent that you are of sufficient legal age to use this service, and you possess the legal right and ability to create binding obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all uses of this service by you and those using your login information.

  11. Security
  12. AIR-INDIA LTD will take all reasonable measures to ensure that information you transmit to AIR-INDIA LTD using AIR-INDIA LTD On-Line will remain confidential and protected from unauthorised access but AIR-INDIA LTD does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.

  13. Security Information
  14. To ensure secure online payment and all other transactions of personal data, AIR-INDIA LTD On-Line uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by AIR-INDIA LTD. A closed lock in the bottom left (Netscape) or right (Internet Explorer) corner of your browser window shows a secure connection. For further information, please consult your browsers' security specifications. If your browser is equipped with SSL (i.e. Netscape 4.0 and higher, Internet Explorer 4.0 and higher), your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape) click the right mouse button and 'view frame info' at the bottom of the text you will see Security information.

    Your Credit Card details are transmitted directly to the payment gateway provider and Air-India does not see any of its information at any time.

  15. Documentation and health requirements
  16. The responsibility to ensure the correctness of all documentation including valid passport, visa (if required) rests solely with you. Air-India will not be responsible for any damages arising out of incomplete or improper documentation on your part.

  17. Airport Tax
  18. All known taxes at the time of ticketing will be collected on your ticket. Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares.

  19. Conditions of carriage
  20. The carriage of passengers and their baggage by air will be subject to the Conditions or Carriage of the carrier concerned. Please read 'AIR-INDIA LTD' General Conditions of Carriage for Passengers & Baggage.

  21. Modification of Terms
  22. AIR-INDIA LTD reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Use of AIR-INDIA LTD On-Line following any such changes shall constitute your acceptance of such changes.

  23. Privacy Statement
    1. Information collection and use
    2. AIR-INDIA LTD will not sell, trade or disclose to any third party other than an entity in the "AIR-INDIA LTD Group" any information derived from the registration for, or use of, any on-line service without the consent of the user (except as required by law or in the case of imminent physical harm to the user or others). When AIR-INDIA LTD uses other agents, contractors or corporations to perform services on its behalf or as part of a joint promotion, AIR-INDIA LTD will ensure that this entity protects the user's personal information in a manner which is consistent with this statement.

      If you choose not to provide certain personal information we request, you will still be able to visit our web site but you may be unable to access certain options or services.

    3. Security
    4. AIR-INDIA LTD will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

    5. Registration, special offers and contests
    6. Registered users will occasionally receive information on products, services and special deals offered by AIR-INDIA LTD. Out of respect for the privacy of our users we present the option not to receive these types of communications (please see the section headed "Choice/Opt-out" below). From time-to-time contests may be conducted via our web site. Participation in these contests is completely voluntary and the user therefore has a choice whether or not to disclose any personal information in connection with them. Information requested may include contact information (such as name and mailing address), and demographic information (such as age). Contact information will be used to notify the winners and award prizes.

    7. Cookies
    8. Our web site may use "cookies" so that AIR-INDIA LTD can better serve you with customised information when you return to our web site. Cookies are identifiers which a web site can send to your browser to facilitate a user's next visit to our web site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.

    9. Links
    10. Our web site may contain links to other web sites. Please be aware that AIR-INDIA LTD is not responsible for the privacy practices of web sites not operated by AIR-INDIA LTD or an entity in the "AIR-INDIA LTD Group". We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site.

    11. Notification of changes
    12. If we decide to change our privacy policy, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.